Main monetary providers supplier, First Metropolis Monument Financial institution (FCMB), has been awarded the celebrated Worldwide Organisation for Standardisation (ISO) 9001:2015 certificates for High quality Administration System. The Financial institution was offered with the certificates by the Requirements Organisation of Nigeria (SON), following a complete audit and analysis train carried out by the Organisation. The train lined departments and branches of the lender, nationwide.
The event is approaching the heels of the renewed strategic focus of FCMB, which has considerably deepened its core values of of Professionalism, Sustainability, Buyer Focus and Excellence. By this course of, it was noticed the Financial institution had efficiently overhauled and streamlined its processes, procedures and methods to fulfill greatest international requirements.
The ISO 9001:2015 is essentially the most broadly used high quality administration system globally. It offers a framework that ensures that organizations are in a position to meet clients’ and different relevant necessities constantly. It consists of insurance policies, processes and procedures required for planning and execution that assure steady enchancment and operational effectivity within the core enterprise areas of a company. This helps to mitigate dangers, optimise alternatives and the group is ready to ship higher merchandise/ providers and sustainable glorious stakeholders expertise.
The SON audit of FCMB lined key areas together with context of the organisation, management, planning, assist and operation. Others had been efficiency analysis and enchancment. Following this, SON acknowledged in its report that, it found that the Financial institution had put in place and applied, ‘’good practices, top quality administration system consciousness and threat/mitigation inbuilt in every course of exercise’’.
It added that the lender additionally ensured, ‘’sufficient analysis of efficiency monitoring, measurement, reporting and reviewing in opposition to key efficiency aims, service provision was underneath management and buyer satisfaction monitored and analysed’’.
In his remark on the certificates presentation ceremony on Might 16, 2018 in Lagos, the Managing Director of FCMB, Mr. Adam Nuru, described the laurel as one other milestone within the dedication of the Financial institution to realize excellence in all features of operations and repair supply.
“The award of ISO 9001:2015 certificates is an endorsement of our means to constantly display dedication to steady enchancment with a purpose to match the ever-changing wants of our esteemed clients, and in response to market calls for and the worldwide dynamics. We usually guarantee the interior appraisal of the dangers and alternatives inherent in our enterprise and thereafter take proactive steps to mitigate the recognized dangers, whereas optimising the alternatives for the last word good thing about our clients, stakeholders and the nation’’, he stated.
Whereas expressing appreciation to SON for the award, Mr. Nuru added that, ‘’that is one other proof that the targeted execution of our strategic plan, methods, processes and procedures are yielding the specified outcomes and recognition. Our purpose is to make FCMB the centrepiece of excellence’’.
In his speech, the Director Common/Chief Government, Requirements Organisation of Nigeria (SON), Mr. Osita Aboloma, recommended FCMB for distinguishing itself as an organisation dedicated to a tradition of steady enchancment, professionalism and greatest practices. Based on him, ‘’this achievement is an illustration of the Financial institution’s administration system’s conformity to internationally acceptable normal necessities with give attention to continuous enchancment’’.
Mr. Aboloma, who was represented by the Director of Requirements, SON, Mrs. Chinyere Egwuonwu, added that, ‘’the ISO 9001:2015 High quality Administration System method now offers FCMB a sturdy, globally recognised and acceptable resolution to handle the challenges related to constantly assembly necessities and addressing future wants and expectations of your clients in an more and more dynamic banking and enterprise setting. The adoption of the most recent model of ISO 9001:2015 High quality Administration System framework displays your imaginative and prescient to be the main monetary providers Group of African origin. This is a sign of give attention to buyer satisfaction too’’.
First Metropolis Monument Financial institution (FCMB) Restricted is a member of FCMB Group Plc, which is among the main monetary providers establishments in Nigeria with subsidiaries which can be market leaders of their respective segments. Having efficiently remodeled to a retail and industrial banking-led group, FCMB expects to proceed to tell apart itself by delivering distinctive providers, whereas enhancing the expansion and achievement of the non-public and enterprise aspirations of its clients.