How to Identify the Most Impactful SaaS Marketing Metrics to Take to the Board


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Gone are the times when advertising and marketing was simply the group that “made issues look fairly.” SaaS entrepreneurs at present are anticipated to ship—and doc—actual enterprise worth for his or her efforts. And nowhere is successfully reporting on advertising and marketing efficiency extra necessary than within the board assembly!

The board assembly is not any time for self-importance metrics— that. So somewhat than speaking about Fb likes and shares, what advertising and marketing metrics will you concentrate on? Listed here are a couple of concepts to get you began.

1. Pipeline and Acquisition Metrics

For many SaaS corporations, income is closely dependent not simply on new prospects but additionally on cross-selling and upselling to the present buyer base. Which means SaaS entrepreneurs will need to report on affect and cost-effectiveness throughout all the buyer lifecycle.

Conversion Charges at Every Stage

The board needs to see that you’ve an environment friendly advertising and marketing machine that successfully converts at every stage. Give attention to exhibiting conversion charges from every stage to the subsequent, and be ready with trade benchmarks. This train can even assist you to determine gaps and areas for enchancment (after which showcase these enhancements and the way they translate into extra prospects and income!).

Pipeline and Acquisition Metrics


Advertising and marketing-Generated Pipeline

At my earlier SaaS firm, advertising and marketing was liable for producing greater than a 3rd of the corporate’s new pipeline. So one of the necessary metrics for us to report on to the board was the proportion of the pipeline generated by advertising and marketing (no prior gross sales involvement) and our progress towards that general pipeline purpose.

If these targets haven’t been established at your organization, take into account bettering gross sales and advertising and marketing alignment with clear expectations (and numbers) concerning who’s liable for delivering what.

What does the board need to know?

Is advertising and marketing doing its half in producing a good portion of the gross sales pipeline? And, possibly much more importantly, are we on the right track to achieve our pipeline objectives, which in the end will decide if we attain our gross sales and income objectives?

2. Price per Lead

To find out your price per lead (CPL), divide your advertising and marketing spend by the variety of results in see what your advertising and marketing efforts are costing you. Higher but, calculate your price per lead per channel so you cannot solely benchmark (and work to enhance) your CPL but additionally determine your most cost-effective channels and divert your effort and finances there.

What does the board need to know?

How a lot are you spending to herald leads, and what channels are getting us the “finest bang for our buck”?

For instance, you might be able to exhibit that digital channels equivalent to your web site and inbound advertising and marketing ship a a lot decrease price per lead than extra conventional (and costly) channels equivalent to commerce exhibits. Use this information to make the case for funneling extra {dollars} to the channels that work finest!

3. Price of Buyer Acquisition

Take CPL a step additional with price of buyer acquisition (CoCA). For SaaS corporations, it could take years for recurring income to start to outweigh the price of acquisition, so it’s necessary to watch and work to lower these prices.

What does the board need to know?

Easy: What’s our CoCA, and is it bettering?

The board needs to know not solely what it prices to get a lead, but additionally the mixed gross sales and advertising and marketing prices required to shut a brand new deal in comparison with the anticipated income. Add the gross sales and advertising and marketing prices after which divide by the variety of new prospects to achieve this quantity.

Moreover, think about using income attribution reporting to determine and share the channels and even particular items of content material which are delivering probably the most income for the enterprise. This can be a good spot to focus on advertising and marketing wins!

4. Common Month-to-month Recurring Income

Month-to-month recurring income (MRR) refers back to the earnings monthly for all energetic prospects. For SaaS corporations working on a subscription mannequin, this recurring income is much more necessary than the preliminary sale.

To take advantage of this metric, you’ll need to break MRR down by income supply or sort of buyer. For instance, what sort of subscription or product does the shopper have? This will help you determine pockets of alternative, equivalent to an opportunity to upsell a sure add-on to your present purchasers.

What does the board need to know?

What’s our MRR, and what sources and forms of prospects are delivering probably the most income? This can assist determine the place there’s the best alternative to speed up that income stream or ramp up another stream that isn’t delivering.

5. Buyer Income and Retention Metrics

As we’ve mentioned, all the buyer lifecycle, each pre- and post-purchase, is necessary to measuring advertising and marketing efficiency. You’ll need to take into account quite a lot of key metrics that symbolize the common quantity of income every buyer may be anticipated to supply, in addition to the present standing and probability of buyer retention or churn.

Buyer Lifetime Worth

Buyer lifetime worth (LTV) represents the entire quantity of income an organization can anticipate to generate from a single buyer account.

Buyer Engagement Rating

The shopper engagement rating is used to measure how engaged your prospects are based mostly on the advantages that your services or products is offering to them.

Buyer Well being Rating

The shopper well being rating is used to measure how happy your prospects are. Well being scores can differ per firm and might embrace a wide range of elements, from exercise stage and buyer suggestions to billing historical past. Scores can be segmented by buyer sort.


The LTV:CAC ratio will assist your organization decide how a lot you could be spending to amass a buyer. The perfect ratio is round 3-to-1.

Customer Revenue and Retention Metrics


What does the board need to know?

How are we doing and what can we anticipate sooner or later in relation to income, acquisition prices and buyer well being? What’s our motion plan to remain on monitor or enhance?

6. Churn Metrics

Buyer retention and satisfaction are core to a SaaS firm’s recurring income mannequin, which implies holding buyer churn low is vital as effectively. Fewer prospects imply much less recurring income and fewer individuals to promote further providers to.

What does the board need to know?

Hold the board up to date on the proportion of contractual prospects or subscribers who depart throughout a given time interval. As well as, you’ll need to share that very same metric by way of misplaced income and embrace the period of time it is going to take to get better. Advertising and marketing can play an necessary half in buyer engagement, and these metrics will assist you to inform that story.

Customer and revenue churn metrics


Don’t overlook to incorporate subsequent steps with each key advertising and marketing metric! Knowledge will help you inform a narrative after which comply with up with concrete actions your group can take to enhance every of those metrics.


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