Litmus Live Week 2020: Day 2 Highlights


Litmus Dwell Week Day 2 was one other one for the books. A lot in order that Magan Le, Jaina Mistry, and I put collectively some takeaways from three of our stay classes. Plus, scroll on right down to see what different e mail geeks are saying (shoutout to Whitney Rudeseal Peet!). We nonetheless have three days of e mail ideas, how-tos, and Slack networking, so join now when you haven’t already.

With out additional ado… Day 2 highlights beneath:

Getting the Inexperienced Mild: How To Construct Messages Folks Say Sure To | Tamsen Webster

Tamsen Webster is such a fascinating speaker! She used each historic and private storytelling to assist us perceive why audiences may be immune to or regretful about our concepts—and the way we as entrepreneurs ought to change our narrative.

Listed here are the important thing takeaways:

Folks need to be seen as good, succesful, and good

It doesn’t matter when you’re proper or in case your product/service/thought actually saves lives. When you make individuals really feel like they aren’t good, succesful, or good, it makes your proper reply—your fact—really feel mistaken in opposition to their fact. Folks will outright refuse it.

That is referred to as the Semmelweis impact: once we reject new data as a result of it conflicts with what we consider to be proper and true. And but, entrepreneurs are taught to emphasise the gaps between what individuals have and what they need. “You’re doing it mistaken, so purchase our stuff.”

Ache is the enemy of long-term change

There’s a purpose entrepreneurs rely so closely on ache, usually declaring what’s mistaken and the way their resolution saves the day. Ache drives motion as a result of “losses loom bigger than good points.”

daniel kahneman quote: losses loom larger than gains

However this doesn’t drive lasting change. Folks may take motion one time to keep away from loss, however they received’t proceed to do one thing that creates ache. These short-term outcomes are the huge distinction between motion and alter. And possibly you are on the lookout for short-term outcomes, and that may be okay. However if you’d like long-term outcomes…

Faucet into what individuals need and consider—and validate that

You may’t change individuals’s minds. As a substitute, reinforce what they already need and consider. Perhaps you may name it ego, however hey, it really works.

Tamsen Webster keynote slide says build their case

Tamsen used the instance of Ignaz Semmelweis vs. Florence Nightingale, and the way they every tried to get docs to scrub their palms to forestall spreading illness. Semmelweis challenged the docs’ data and cleanliness, so that they by no means totally adopted hand washing. Nightingale, nevertheless, strengthened the docs’ beliefs in their very own data and cleanliness by positioning hand washing as a part of the nurses’ job. Nightingale had the nurses wash the docs’ palms, emphasizing that it’s a nurse’s job to do the cleansing and the physician’s job of being clear (which once more, is one thing docs already believed they had been!).

This goes again to the primary takeaway: All of us need to be seen as good, succesful, and good—even when we might not really be these issues at any given second.

Designing Emails for Fairness and Inclusion | Leslie LeCroy and Kathryn Colohan @ Ansira

Get tips about learn how to design, suppose, and artwork direct so that each one meant (and unintended) audiences can learn and hook up with your message.

Listed here are the important thing takeaways:

Design e mail for everybody

15% of the world’s inhabitants resides with some form of incapacity. Whereas this quantity might not appear excessive on the surface, designing e mail with accessibility in thoughts not solely advantages this 15% however advantages everybody. Your subscribers might use a display reader to learn your e mail out of choice in sure circumstances. 

Designing with accessibility in thoughts makes your e mail extra accessible for everybody.

Design Email for Everyone

Write copy everybody can perceive 

Studying and totally understanding e mail could be tough whenever you endure from a cognitive incapacity, a mind damage, or haven’t attained a sure degree of training. However these alone don’t simply make studying tough—lengthy sentences and phrases could make your emails laborious to learn for everybody. 

Make your emails extra readable through the use of shorter sentences and phrases. Write as when you had been speaking. And whereas this method could also be tough for some manufacturers or industries it’s one thing you may check and study. Attempt a unique method along with your e mail copy and be taught if it resonates higher along with your viewers.

Problem Unconscious Bias

As people we’re vulnerable to unconscious biases when choosing pictures or illustrations, creating personas, choosing a tone of voice for copy, and even attempting to image your viewers. 

How will you problem these biases? Ask questions! Problem the stereotypical manner of seeing issues and keep away from making assumptions.

Challenge Unconscious Bias

Optimizing the Gross sales & Advertising Partnership: A Hearth Chat With Outreach | Concord Anderson @ Outreach

I tuned into the hearth chat between our very personal Cynthia Worth and Concord Anderson from Outreach to listen to concerning the internal workings of what makes the Outreach demand era staff sing. Along with being a pipeline-driven group, it boils right down to superior Gross sales & Advertising alignment (I personally name that Smarketing).

So, simply what does being a pipeline-driven demand gen staff imply?

You could be lead-driven and get a bunch of clicks and kind fills to hit these objectives, however nonetheless not hit your income quantity. While you’re pipeline-driven, you’re about driving certified individuals by your funnel that would flip into REAL REVENUE. When you’re attempting to get buy-in out of your government staff to transition from a leads-oriented org to a pipeline-driven one, Concord shared two nice ideas:

  1. Ask the query: Would you like me to drive leads… or would you like me to really drive alternatives? Most leaders will need the latter.
  2. Arm your self with the info from what you are promoting and present the maths. Begin with one thing small you may attempt to drive affect the place the maths helps it.

So now that you simply’re pipeline-driven in your objectives, simply how DO you get Gross sales & Advertising on the identical web page?

Align in your Excellent Buyer Profile, or ICP for brief.

Agree on what makes a possible buyer match. Is it function, trade, habits along with your website, emails, and so on.? Most companies have an enormous universe of alternative. To get probably the most out of your efforts, gross sales and advertising and marketing ought to align on the ICP and coordinate efforts.

Embrace that clients need to be communicated with in numerous methods.

Be certain your technique is multi-touch and multi-channel. Concord recommended the next order to kick off your touchpoints as soon as somebody is certified. She additionally talked about 9 touchpoints being ideally suited inside a 14-day timeframe.

Extremely-personalized textual content e mail → Name→ Advertising e mail→ LinkedIn join→ Name

NEVER level fingers at one another.

Need that smarketing bliss? This tip is essential. Preserve issues buzzing alongside by:

  • Align on objectives the place ALL can win and construct program from that
  • Meet with enterprise companions (these might be your heads of gross sales and/or gross sales growth, for instance)
  • Assume optimistic intent
  • Preserve reviewing standards collectively

What E-mail Geeks are saying across the globe…



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